Spécialiste Technique
Core
Provides technical support and after-sales service for high-end kitchen and bathroom products, acting as the liaison between clients, manufacturers, and internal teams.
Role type
Technical Support Specialist (After-Sales)
Builds
After-sales service solutions and client satisfaction for high-end kitchen and bathroom products
Domain
Construction / Plumbing / Kitchen & Bathroom products
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, supplier coordination, parts sourcing, documentation, customer relationship management
Preferred skills
mechanical aptitude, technical documentation reading, bilingualism (French/English)
Technologies
none stated
Responsibilities
diagnose product issues and identify appropriate solutions, coordinate warranty claims and service requests with suppliers, search and order replacement parts, document service files, follow up with clients to ensure problem resolution, maintain relationships with manufacturers and suppliers
Seniority
Entry to Mid-level, hands-on IC