Senior Manager, Consumer Tools and Technology
Core
Lead strategy, delivery, and governance of operational tools and technology supporting Sales, Care, and Customer Success organizations while managing enterprise Order Flow Operations to reduce order fallout.
Role type
Senior Manager, Operations Technology & Order Flow
Builds
Operational tools, automation workflows, and order fulfillment processes for a consumer service provider
Domain
Telecommunications / Consumer Services / Order Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional leadership, operational strategy, technology roadmap planning, change management, root cause analysis, process improvement, stakeholder management, data-driven decision making, team building, executive communication, automation strategy
Preferred skills
Lean methodologies, war room facilitation, vendor partner management, financial impact analysis, system optimization
Technologies
Operational dashboards, UAT frameworks, QA tools, automation platforms, order management systems
Responsibilities
Build and lead a high-performing organization focused on operational excellence; Foster strong cross-functional partnerships across Sales, IT, and Operations; Lead executive communications and operational updates; Champion change management initiatives; Develop and mentor leaders; Own the business roadmap for operational technology; Lead enterprise Order Flow War Room activities; Drive initiatives to reduce order fallout from 25% to below 10%; Oversee operational health of enterprise order management processes; Develop operational reporting and dashboards.
Seniority
Senior Manager, hands-on leadership & strategy
