Senior Manager of Service - Food
Core
Lead global service operations for food and pharmaceutical machinery, ensuring high customer satisfaction, optimal machine performance, and financial profitability.
Role type
Senior Manager of Service (Food & Pharma Machinery)
Builds
Service organization, installed base management systems, modernization/retrofit strategies, and predictive service offerings.
Domain
Food manufacturing and packaging machinery industry
Required skills
Service management, product/technical roles in food machinery, GMP and food industry regulations, project management, SAP, strategic mindset, team leadership, cross-functional collaboration, data analysis for trends and risks, KPI definition.
Preferred skills
Spanish fluency, international environment experience, resilience under pressure.
Technologies
SAP, IoT/remote monitoring solutions, installed base management systems.
Responsibilities
Lead and develop multidisciplinary service organization; build organizational structure and competency profiles; establish matrix collaboration models across engineering and supply chain; foster continuous improvement culture via LEAN; operate installed base management system; develop modernization and upgrade strategies; collaborate on predictive service offerings and digital monitoring; analyze installed base data for trends and opportunities; lead cross-functional improvement projects; define and measure KPIs for efficiency and profitability.
Seniority
Senior, hands-on IC with strategic oversight