Winery Concierge
Core
First point of contact for guests, managing reservations, facilitating tastings, and providing exceptional customer service at a winery.
Role type
Front-line hospitality concierge
Builds
Guest experiences, wine tastings, and event logistics
Domain
Hospitality / Wine Industry
Deliverable
product features
Required skills
Reservation management, guest engagement, sales assistance, administrative record keeping, event support, multitasking, attention to detail, time management
Preferred skills
Wine knowledge, restaurant experience
Technologies
Tock, Commerce 7
Responsibilities
Welcome guests and answer questions about the winery, manage phone and online reservations, assist in setting up tasting rooms and events, promote and process wine sales, maintain visitor and purchase records, support private tours and corporate gatherings
Seniority
Entry-level, hands-on IC
