Superviseur Service Desk - F/H - Lyon
Core
Operational management of a 4-person Service Desk team to ensure service quality and SLA compliance.
Role type
Service Desk Team Leader / Supervisor
Builds
IT support services for enterprise clients
Domain
IT Service Management / Helpdesk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, SLA monitoring, performance reporting, incident prioritization, process improvement, stakeholder communication
Preferred skills
Coaching and mentoring, operational planning, root cause analysis
Technologies
ITSM tools, monitoring dashboards
Responsibilities
Manage and coordinate a team of 4 technicians, monitor performance indicators and SLAs, prepare and lead steering committees, drive continuous service improvement
Seniority
Mid-level, hands-on manager
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