Monitoring Lead
Core
Product owner and SME for the Event Management tooling environment, driving automation, AI integration, and strategic direction for monitoring platforms.
Role type
Senior IC Monitoring Lead (Event Management)
Builds
Event Management tooling environment, automation/orchestration logic, and monitoring integrations
Domain
IT Service Management (ITSM) / Infrastructure Monitoring
Deliverable
production ML models | product features | infrastructure
Required skills
Event Management tooling ownership, monitoring architectures, platform upgrades/migrations, stakeholder management, automation/orchestration, system integration, AI/ML-driven operational improvements
Preferred skills
ServiceNow, AWS, Azure, Ansible, Terraform
Technologies
Opsview, Nagios, Engage, ConnectWise, ServiceNow, CentOS, Oracle Linux, AWS, Azure, Ansible, Terraform
Responsibilities
Define and maintain Service Offering documentation; Own and manage the Event Management tooling environment; Define and drive the Event Management technology roadmap; Act as the Event Management SME advising stakeholders; Ensure currency and upgrade planning for all Event Management tools; Lead configuration and toolset development; Identify and drive implementation of AI and automation opportunities; Oversee and coordinate customer transitions; Manage and support tooling integrations; Collaborate with Infrastructure and Platform teams; Work with Service Desk, L2, and L3 teams to improve platform effectiveness
Seniority
Senior, hands-on IC with strategic leadership