Director of Rooms
Core
Lead and oversee the hotel's Rooms Division operations to ensure exceptional guest experiences, high service standards, and strong financial performance.
Role type
Director of Rooms (Senior Leadership)
Builds
Luxury hotel guest experiences and operational efficiency
Domain
Luxury Hospitality / Hotel Management
Required skills
Rooms Division management, P&L management, budgeting, forecasting, cost control, revenue management (RevPAR, ADR, occupancy), team leadership, guest relations, operational inspections, cross-departmental coordination
Preferred skills
5-star luxury hotel experience, Middle East/GCC market knowledge, Microsoft Office, Opera PMS
Technologies
Opera PMS, Microsoft Office
Responsibilities
Lead and develop the Rooms Division team; oversee Front Office, Housekeeping, Guest Relations, and Concierge operations; manage P&L, budgeting, and financial targets; optimize room revenue and occupancy; handle VIP guests and complaints; conduct operational inspections; coordinate with F&B, Engineering, and Sales; drive continuous improvement initiatives.
Seniority
Director, Strategic Leadership