Team Lead Client Service (m/f/x)
Core
Lead a client service team to manage the full employee lifecycle, drive operational performance, ensure service quality, and translate client feedback into process improvements.
Role type
Senior Team Lead, Client Service Operations
Builds
Client service operations and support workflows for a digital investment and banking platform
Domain
Financial Services / FinTech / Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and lifecycle management, operational steering and KPI translation, root-cause performance analysis, service quality ownership, stakeholder communication during incidents, data interpretation and reporting, process optimization
Preferred skills
Experience in financial services, FinTech, or banking, tax domain knowledge, Italian or German language skills
Technologies
N/A
Responsibilities
Lead team through hiring, onboarding, development, and performance evaluation; drive daily operational steering and handle shifting volumes; own service quality and collaborate with QA/L&D; act as domain owner to reduce contact volume; manage stakeholder communication during incidents
Seniority
Senior, hands-on IC with management responsibilities
