Front Office Manager - Novotel Queenstown Lakeside
Core
Manage daily operations of the Front Office, Concierge, and Night Audit teams to ensure smooth guest service and financial performance.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, room allocations, financial reports, and operational compliance.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff leadership and training, revenue forecasting and upselling, budget management, cash handling and night audit supervision, operational reporting, problem-solving
Preferred skills
Knowledge of Opera PMS, Accor Heartist values
Responsibilities
Lead, train, and motivate front office staff; oversee guest arrivals, departures, and room allocations; monitor financial performance and KPIs; supervise cash handling and night audit; prepare operational and financial reports; assist with budgeting and business planning.
Seniority
Mid-level, hands-on IC
