Learning & Development Manager
Core
Design, facilitate, and manage learning and development programs, onboarding, and performance reviews for hotel colleagues and leaders to enhance on-the-job skills and service excellence.
Role type
Learning & Development Manager
Builds
Training programs, onboarding experiences, performance review systems, and apprenticeship initiatives for hotel operations
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program facilitation, needs assessment, onboarding management, performance review oversight, data analysis, Microsoft Office proficiency, stakeholder collaboration
Preferred skills
Hospitality operations leadership, apprenticeship program management, strategic L&D planning
Technologies
Microsoft Office (Outlook, Teams, PowerPoint, Publisher, Excel, Word), online training systems
Responsibilities
Facilitate training programs for colleagues and leaders, execute onboarding for new hires, evaluate annual L&D strategies, create and manage workshops, support departmental trainers, track training completion rates, oversee performance review programs, manage educational assistance programs
Seniority
Mid-level, hands-on IC