Barranquilla| Especialista en Atención al Cliente I RF
Core
Customer service representative managing cross-sell sales, technical support, and customer retention for a telecommunications campaign.
Role type
Customer Service Representative
Builds
Customer support and sales for telecom services
Domain
Telecommunications
Deliverable
client delivery
Required skills
English (B2), active listening, logical thinking, multitasking, CRM usage
Responsibilities
Answering customer phone inquiries, maintaining quality and SLA metrics, providing basic technical support, handling renewals and refunds, managing customer retention objections, transferring calls to appropriate departments
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
