Monitoring & Operations Analyst
Core
Monitor alarms and events, perform incident triage, manage tickets, and execute operational procedures for critical technology infrastructure.
Role type
Junior Operations Analyst (NOC L1 track)
Builds
Operational stability and incident resolution for client technology infrastructure
Domain
IT Operations / Network Infrastructure
Deliverable
client delivery
Required skills
Windows and Linux systems administration, TCP/IP/DNS/DHCP/VPN networking concepts, monitoring and observability tools, ITSM platforms, ITIL incident management concepts, basic cloud and connectivity knowledge
Preferred skills
Portuguese professional fluency, Spanish language skills
Responsibilities
Monitor alarms and events using observability platforms, Perform initial incident analysis and triage, Execute operational procedures defined in runbooks, Create and track tickets, Validate alerts and identify false positives, Escalate incidents according to severity processes, Coordinate with technical teams, Maintain operational documentation
Seniority
Junior, entry-level