Legal Financial Support Service Billing Supervisor
Core
Supervise financial support services employees to manage the revenue cycle, unbilled inventory, and accounts receivable for law firm partners and clients.
Role type
Senior IC billing operations supervisor
Builds
Unbilled and accounts receivable inventory management for law firms
Domain
Legal services / Professional services billing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supervising billing teams, workflow management, employee lifecycle management, accounts receivable monitoring, client communication, administrative reporting, P&L support, e-billing vendor coordination, policy compliance enforcement, performance management
Preferred skills
Billing function supervision in professional services, legal terminology familiarity, cross-training facilitation
Technologies
3E, Elite, Aderant, industry standard collection software, MS Excel (pivot tables, charts, graphs, formulas), MS Word, MS PowerPoint
Responsibilities
Supervise staffing and workflow volumes using workflow management systems; ensure billing workloads are weighted and balanced; manage employee lifecycle including interviewing, onboarding, training, and off-boarding; monitor client inventory balances and ensure timely billing of unbilled amounts; ensure team compliance with SLAs and quality standards; execute administrative reports and support P&L activities; transfer E-Billed invoices to e-billing vendors; respond to customer inquiries and resolve escalated issues; communicate with law firms regarding aged balances and problem accounts.
Seniority
Senior, hands-on IC