Welcomer (Front Office Agent)
Core
Greet guests warmly, manage check-in/check-out procedures, monitor room status, and handle transactions to ensure guest satisfaction.
Role type
Front Office Agent
Builds
Guest check-in/check-out workflows and room status updates
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, transaction handling, room status monitoring, compliance adherence, Opera PMS proficiency
Preferred skills
Hospitality experience, additional languages, sales-driven mindset
Responsibilities
Greet guests and manage check-in/check-out, anticipate guest needs, monitor room status and feedback, maintain guest records, ensure regulatory compliance
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