Front Desk Agent
Core
Welcoming face of the property responsible for smooth daily front desk operations, guest registration, and accurate transactions.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, accommodation assignments, and payment settlements
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, cash handling, reservation management, multi-channel communication, problem-solving, multitasking
Preferred skills
Prior customer service or hospitality experience
Responsibilities
Greet guests and manage check-in/check-out, answer inquiries and offer recommendations, resolve guest concerns, process payments and settle folios, handle reservations and modifications, communicate via phone/email/text, partner with housekeeping and concierge, promote room upgrades and amenities
Seniority
Individual Contributor