Hôte / Hôtesse F/H/X
Core
Front-of-house host/hostess managing client reception, reservations, and restaurant setup for a luxury hotel.
Role type
Front-of-house host/hostess
Builds
Client reception and reservation management for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Phone reservation handling, menu proofreading, inventory assistance, client seating and escort, coat check management, hygiene and safety compliance, customer complaint resolution, client list maintenance, peak hour support
Preferred skills
Professional appearance, positive attitude, luxury service mindset, confidentiality, adaptability, teamwork
Technologies
Reservation software
Responsibilities
Handle reservations via phone and email, ensure restaurant readiness before opening, greet and seat guests, manage coat check, maintain cleanliness of station and surroundings, assist other services during peak times, resolve guest complaints, control customer flow for turnover
Seniority
Entry-level to Junior