Room Controller
Core
Oversee daily room assignments, availability, and guest check-ins/check-outs while optimizing occupancy and handling special requests.
Role type
Rooms Controller / Front Office Operations
Builds
Guest room inventory management and operational flow for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room assignment and blocking, PMS proficiency (Opera), occupancy optimization, housekeeping coordination, special request fulfillment, guest communication
Preferred skills
Revenue management collaboration, VIP and loyalty member handling, multitasking under pressure
Technologies
Opera PMS
Responsibilities
Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members; Monitor room availability and work with revenue and front office teams to optimize occupancy; Collaborate with housekeeping to track room status and prioritize cleaning schedules; Fulfill special requests regarding bed types, connecting rooms, and amenities; Assist with check-ins, check-outs, and guest communication during peak operational hours.