Director, Insights and Measurement
Core
Lead the Measurement & Modeling (M&M) team to define measurement strategies, build measurement products, and translate data insights into strategic decisions for ServiceNow's product spaces.
Role type
Director of Insights & Measurement (Strategic Leadership)
Builds
Measurement products, standardized UX evaluation methods, and data-driven strategic initiatives
Domain
Enterprise SaaS / AI-native environment / UX Research & Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic leadership, stakeholder management, AI integration, measurement strategy, team building, evidence-based decision making, problem diagnosis
Preferred skills
Snowflake, Python, database management, dashboard building, coding languages, distributed team leadership, large enterprise software background
Technologies
Snowflake, Python, Claude Skills, Claude Code, MCP
Responsibilities
Define measurement strategy connecting product quality to company outcomes, leverage AI to maximize team efficiency, showcase findings to product/design leadership, translate insights into roadmap decisions, build and develop a high-performing team, maintain external perspective on AI trends
Seniority
Director, strategic leadership & team building