Hotel Receptionist
Core
Front-of-house role focused on welcoming guests, managing reservations, and ensuring exceptional service experiences at a Novotel hotel.
Role type
Hotel Receptionist
Builds
Guest check-in/out, reservations, and front-of-house operations for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest interaction, reservation management, cash handling, upselling, administrative tasks, teamwork
Responsibilities
Welcome guests and provide exceptional service, handle emails and phone inquiries, balance banking transactions, take reservations and upsell rooms, assist with Food and Beverage services, maintain Novotel Standards, attend training sessions
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