Captain Server - Delmonico Steakhouse
Core
Lead service position delivering polished, knowledgeable, and personalized fine-dining service while providing floor-level leadership and support to the Server team.
Role type
Senior IC Captain Server (Fine Dining)
Builds
Seamless guest experiences and operational efficiency for Delmonico Steakhouse
Domain
Luxury hospitality / Fine dining / Steakhouse
Deliverable
Product features (service execution)
Required skills
Fine-dining service standards, floor leadership, menu knowledge (premium cuts, preparation), wine/spirits/cocktails knowledge, guest recovery, team mentorship, operational coordination, POS systems, food safety compliance
Preferred skills
Lead server/captain experience, luxury hotel experience, training/mentoring experience, Micros POS proficiency, alcohol awareness certification
Technologies
Micros POS
Responsibilities
Lead by example in delivering warm, polished, professional, and personalized service; Serve as a floor-level leader and resource for Servers and support staff; Oversee assigned dining areas or service sections; Coordinate service flow between Front of House and Culinary teams; Assist Servers with challenging service situations, VIP experiences, and special occasions; Support training, coaching, and development of Servers; Conduct table visits and monitor guest satisfaction; Assist with guest recovery; Ensure proper clearing, resetting, and presentation of tables; Accurately process guest checks and payments; Maintain knowledge of Fairmont New Orleans amenities and local attractions; Support opening and closing procedures and inventory; Communicate operational concerns and guest feedback to leadership.
Seniority
Senior, hands-on IC with leadership responsibilities