The Café Supervisor
Core
Oversee daily front-of-house operations for a luxury hotel restaurant, ensuring smooth service execution and exceptional guest experiences.
Role type
Front-of-house restaurant supervisor (luxury hotel)
Builds
In-room dining and restaurant service experiences for hotel guests
Domain
Hospitality / Fine Dining
Deliverable
product features
Required skills
Guest relations, team leadership, service recovery, menu knowledge, inventory management, scheduling, compliance with health/safety standards, cash handling
Preferred skills
Fine dining experience, wine/beverage knowledge, POS systems (Micros), Microsoft Office, labor management, second language fluency
Technologies
Micros, Microsoft Office
Responsibilities
Lead and coach front-of-house staff, manage reservations and seating flow, resolve guest issues, coordinate with culinary team, ensure sanitation and safety compliance, handle cash and POS, support opening/closing procedures
Seniority
Mid-level supervisor