Reservation Executive
Core
Manage hotel occupancy, room availability, and guest folios while analyzing business data to support operational efficiency and budget forecasting.
Role type
Reservation Executive
Builds
Guest folios, occupancy forecasts, corporate account records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Occupancy management, Guest folio creation, Corporate account tracking, Overbooking calculation, Resource optimization, Database maintenance, Budget forecasting, Team support, Customer query resolution, Multi-tasking
Preferred skills
Leadership, Training, Interpersonal skills, Communication, Detail-oriented, Stress management
Technologies
Guest database systems, Budgeting tools
Responsibilities
Ensure accurate guest folio creation referencing guest history and special instructions. Monitor and adjust room availability and occupancy levels. Record corporate account numbers for business tracking. Calculate and manage overbooking scenarios. Maintain and update the corporate booking database. Assist in developing occupancy forecasts for annual budgets. Support the team to ensure efficient service delivery. Respond to customer queries and resolve issues promptly.