Customer Service Associate (Sales and Pharma)
Core
Coordinate pharmaceutical compendial testing proposals and client communications between sales, operations, and technical labs.
Role type
Customer Service Associate (Sales and Pharma)
Builds
Proposals, quotes, and client service delivery for USP, EP, and JP compendial testing
Domain
Pharmaceutical testing and regulatory compliance
Deliverable
product features
Required skills
Proposal development, client liaison, CRM management, regulatory compliance (GMP/GLP/ISO), technical document interpretation, quoting tools proficiency
Preferred skills
Business management or Finance background, English C1 level, technical proposal writing
Technologies
Salesforce, PandaDoc, Microsoft Office
Responsibilities
Scope work for proposals and prepare quotes for compendial testing, act as liaison between clients and technical departments, manage client information and RFPs in CRM systems, update clients on testing status and delays, ensure compliance with GMP/GLP/ISO standards
Seniority
Junior, entry-level IC