Customer Support Specialist - 1 Year Fixed Term
Core
Customer support expert resolving complex issues for all customers across phone, chat, and email channels.
Role type
Customer Support Specialist
Builds
Customer resolutions and service delivery for Wise's international payment platform
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
multi-channel support, critical thinking, active listening, empathy, data security compliance, process adherence, grammar and typing proficiency
Preferred skills
Japanese fluency, Korean proficiency, experience in contact centers, background in Consumer and Business segment specializations
Technologies
emerging technology tools
Responsibilities
meet KPIs for case resolution and productivity, manage and diffuse escalating customer interactions, escalate issues to KYC, Complaints, and PayOps teams, maintain standardized case records, identify process improvement opportunities
Seniority
Individual Contributor, entry to mid-level (1 year experience required)