Mortgage Broker Admin Manager / Financial Services Admin Manager (Hybrid, Day Shift)
Core
Manage the Broker Admin team supporting Aussie mobile brokers and franchises to streamline operations and deliver high-quality service.
Role type
Senior IC operations manager (mortgage broker support)
Builds
Operational support workflows and service delivery for the broker network
Domain
Mortgage lending / Financial services
Deliverable
product features
Required skills
People management, team mentoring, operational efficiency optimization, stakeholder relationship building, performance tracking, strategic alignment, coaching, workflow strategy
Preferred skills
End-to-end mortgage application processing experience, Australian mortgage market knowledge, financial services background
Technologies
Computer and web applications
Responsibilities
Oversee broker admin program satisfaction and quality standards, partner with senior management on business objectives, lead and coach the broker admin team, identify and implement workflow strategies, track team performance and service delivery, prepare performance reports and metrics
Seniority
Senior, hands-on IC with leadership responsibilities