Operations Manager
Core
Manage a team of 25-50 employees to ensure safe work practices, protect assets, and maintain high customer satisfaction in traffic control operations.
Role type
Senior Operations Manager (Traffic Control/Safety Services)
Builds
Safe work environments, traffic control operations, and client service delivery
Domain
Transportation safety, traffic control, and facility management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, safety regulation compliance, workforce forecasting, accident investigation, business development, P&L management, process improvement (Lean/Six Sigma), customer relationship management, hiring and training
Preferred skills
Bachelor's degree, experience with collective bargaining agreements, brand development, business plan execution
Technologies
Microsoft Office, Customer Relationship Management (CRM) systems
Responsibilities
Develop and implement safe work practices, manage team of 25-50 employees, ensure compliance with safety regulations, investigate accidents and develop preventative measures, conduct recruiting and hiring, manage daily employee issues including payroll and scheduling, address customer service issues, track and audit asset and time usage, facilitate safety committee meetings
Seniority
Senior, hands-on IC with management oversight
