Duty Manager
Core
Oversee daily hotel operations, manage front desk processes, and ensure guest satisfaction during shifts.
Role type
Duty Manager
Builds
Front desk operations, guest check-in/check-out, nightly audit reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team coaching and discipline, Opera PMS proficiency, English (fluent), Arabic (fluent), Guest relations management, Operational policy enforcement, Night audit execution, VIP handling
Preferred skills
Additional languages, Leadership, Problem-solving
Responsibilities
Coach and counsel team members, Monitor check-in/check-out processes, Conduct night audit and prepare reports, Maintain positive guest relations, Anticipate and respond to guest needs, Ensure knowledge of hotel facilities, rates, and schedules
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