Business Analyst Technical Lead
Core
Own and administer the ARIS process repository as product owner, ensuring platform stability, governance, and integration with enterprise tools.
Role type
Senior IC Business Analyst Technical Lead (ARIS/BPM)
Builds
Enterprise-scale process modeling repositories, integrated reporting dashboards, and operational workflows for retail services.
Domain
Retail services / Business Process Management (BPM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ARIS administration, ITIL service delivery, audit/regulatory compliance, BPM modeling governance, stakeholder leadership, operational resilience, metrics-driven performance management, agile/lean operations, structured problem solving.
Preferred skills
API integration patterns, data automation, cross-functional program management.
Technologies
ARIS, ITIL, BPMN, EPC, CMDB, reporting tools.
Responsibilities
Administer ARIS environments (configuration, access controls, upgrades), define and maintain modeling standards, manage integrations with reporting and workflow tools, oversee platform risk and audit trails, lead the RTB pod for incident/change management, coach team members and facilitate executive workshops.
Seniority
Senior, hands-on IC with leadership responsibilities
