Sales logistics customer advisor (Outsourced)
Core
Primary point of contact managing order-to-cash operations, order fulfillment, logistics coordination, and customer claims/returns.
Role type
Senior IC sales logistics customer advisor
Builds
Efficient order-to-cash operations and timely deliveries
Domain
Supply chain and logistics
Deliverable
product features
Required skills
Order management, logistics coordination, claims and returns handling, export documentation, reporting, process improvement, cross-functional collaboration
Preferred skills
SAP proficiency, Microsoft Office proficiency, English fluency, problem-solving, analytical skills, autonomous work
Technologies
SAP, Microsoft Office
Responsibilities
Process customer orders and monitor fulfillment, handle customer inquiries regarding orders and deliveries, liaise with warehouses and transportation providers, coordinate claims and returns, facilitate export documentation, maintain supply chain documentation, support automation initiatives
Seniority
Mid-level, hands-on IC
