Guest Service Supervisor
Core
Oversee daily front-of-house operations, lead and train the guest service team, and ensure exceptional guest experiences at a luxury resort.
Role type
Guest Service Supervisor (Front-of-House)
Builds
Guest service operations and team performance
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Team leadership and motivation, Guest complaint resolution, Hotel management software proficiency, Operational coordination, Policy development, Data reporting
Preferred skills
Luxury hospitality experience, Multi-language communication, Bachelor's in Hospitality Management
Technologies
Hotel management software, Booking systems
Responsibilities
Coordinate check-ins and check-outs, Train and motivate staff, Resolve guest complaints, Monitor cleanliness standards, Prepare guest feedback reports, Collaborate with other departments
Seniority
Mid-level, hands-on IC