Product Support Engineer
Core
Provide technical support and maintenance for the global Treasury Management System (TMS) application, ensuring effective functioning for business users and stakeholders.
Role type
IT Support Engineer (Application Support)
Builds
Global TMS application operations and services
Domain
Finance & Accounting (F&A) / Treasury Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Database administration, ERP data management, SaaS application support, IT service management (ITIL/LEAN), SQL, REST API, incident analysis, change management, security management, user administration, master data management
Preferred skills
Production support experience, UAT support, bug fixing, documentation creation, trend analysis
Technologies
TMS, ERP, SQL, REST API
Responsibilities
Provide technical support to end users; manage user lifecycle (creation, modification, deletion); maintain master data (bank accounts, interfaces, statements); manage AD groups; troubleshoot TMS systems and services; monitor environment health and statistics; analyze incident trends and report risks; support UAT and bug fixes; create and maintain documentation and procedures.
Seniority
Mid-level, hands-on IC