Resort Services Operator
Core
Handle inbound and internal calls, route inquiries, produce call detail reports, and manage wake-up calls and guest mail for resort guests.
Role type
Resort Services Operator (Customer Service)
Builds
Call handling and guest support services for resort locations
Domain
Hospitality / Customer Service
Deliverable
client delivery
Required skills
Call handling, report generation, message recording, system maintenance, English fluency (read/write/speak)
Preferred skills
Hospitality experience, telephone experience
Responsibilities
Answer, screen, and route calls; Produce call detail reports; Supply information to callers and record messages; Maintain automated systems for wake-up calls; Receive and secure guest mail/packages/faxes; Make nightly courtesy calls
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