Business Systems Analyst – Salesforce
Core
Acts as a liaison between business needs and Salesforce technical solutions, analyzing processes and defining requirements to support system implementation and improvement.
Role type
Business Systems Analyst (Salesforce)
Builds
Scalable Salesforce solutions aligned with business objectives
Domain
Metal recycling industry + Salesforce technical domain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce expertise, requirements management, process modeling (BPMN/Visio), stakeholder collaboration, solution design, application lifecycle management, change management, Level 3 support, data mapping
Preferred skills
SQL, Business Intelligence reporting tools, Agile/Scrum/Waterfall methodologies
Responsibilities
Gather and document business needs, translate needs into functional requirements, model 'as-is'/'to-be' processes, create analysis documentation (BRDs, User Stories), collaborate on solution design, manage roadmaps, coordinate application lifecycle, facilitate workshops, support QA and UAT, contribute to integrations, support change management, provide Level 3 support, monitor solution performance
Seniority
Mid-Senior (5+ years experience)
