Client Services Representative
Core
Primary communication link between clients and laboratory operations, managing routine testing sample workflows from receipt to billing.
Role type
Client Services Representative
Builds
Routine testing sample workflows and client project execution
Domain
Life sciences / Laboratory services / Pharmaceutical testing
Deliverable
client delivery
Required skills
Communication, stakeholder management, project updates, financial reporting, issue escalation, LIMS usage, MS Office
Preferred skills
Prior customer service in scientific/GMP/Pharma, Case Management Software
Responsibilities
Answer client and lab inquiries, interpret technical information, manage client expectations, support sales bid process, onboard new opportunities
Seniority
Entry-level, individual contributor
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