Welcome Host Team Leader
Core
Supervise and develop a team to provide high-level client care and personal service to visitors, clients, and internal stakeholders at a bank's Edinburgh office.
Role type
Team Leader, Customer Service
Builds
Positive visitor experience and service excellence for a large international bank
Domain
Banking / Corporate Services
Deliverable
client delivery
Required skills
Team supervision, customer service leadership, AV and conferencing equipment operation, room reservations, switchboard and help desk systems
Preferred skills
Proactive attitude, flexibility, ability to handle multiple requests simultaneously
Responsibilities
Supervise and develop a large, diverse team; ensure service excellence for all stakeholders; engage with others to create rapport; handle multiple requests simultaneously
Seniority
First-line management
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