Service Delivery Manager
Core
Manage end-to-end service delivery for cloud-hosted managed services, acting as the primary point of contact for customers and coordinating multi-supplier environments.
Role type
Senior Service Delivery Manager (SIAM/Multi-Supplier)
Builds
Managed services within UK Government, public sector, or highly regulated environments
Domain
IT Service Management (ITSM) / Cloud Services / Public Sector
Deliverable
client delivery
Required skills
SIAM/Multi-supplier management, UK Government/public sector experience, Financial management (forecasting, invoicing, margins), Major incident management, Stakeholder management, Cloud technical awareness (AWS/Azure), ITIL v4 expertise, Risk management, Service improvement initiatives
Preferred skills
Business development within existing accounts, Automation and process optimization, Cross-functional team leadership
Technologies
AWS, Azure, ITIL v4
Responsibilities
Lead major incident management and service restoration; Chair operational governance forums; Manage account financials and forecasting; Coordinate third-party delivery partners against SLAs; Conduct service reviews and produce performance reports; Drive continual service improvement initiatives.
Seniority
Senior, hands-on IC with strategic account ownership