Head of Housekeeping (m/f/d)
Core
Lead and inspire the Housekeeping team to deliver flawless room preparation and maintain high standards for guest experiences.
Role type
Senior Housekeeping Manager
Builds
Guest room readiness, public area standards, and operational efficiency for The Hoxton hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, budget management, inventory control, SOP development, cross-functional collaboration, supplier relationship management, process optimization, uniform management, quality assurance
Preferred skills
Hotel opening experience, Opera PMS knowledge, Knowknows system familiarity, detail-oriented observation
Technologies
Opera, Knowknows
Responsibilities
Lead and inspire the Housekeeping team to deliver flawless room preparation and maintain high standards for guest experiences; Manage departmental costs and ensure compliance with budget policies; Oversee inventory and monitor orders; Establish and enforce high standards for rooms and public areas through SOPs and training; Collaborate with Front Desk, Engineering, and F&B teams; Partner with external housekeeping providers; Coordinate uniform ordering, distribution, and maintenance; Proactively identify opportunities for process improvement and optimization.
Seniority
Senior, hands-on IC