Assistant Manager Guest Service @ibis Navi Mumbai
Core
Oversee guest service operations including arrivals, departures, rooming, food & beverage, and special needs to maintain high service quality and optimize occupancy and room rates.
Role type
Assistant Manager Guest Service
Builds
Guest service experiences for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, occupancy optimization, complaint resolution, sales execution, departmental operations knowledge, training coordination, procedure formulation
Preferred skills
Hotel management graduate qualification
Responsibilities
Maintain high quality of guest services, optimize hotel occupancy and room rates, handle guest complaints, assist Director Guest Service in operations, conduct sales, assist in team training, formulate new procedures
Seniority
Mid-level management
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