Global Application Support Engineer
Core
Provide L2 technical support for wealth management and digital online platforms, diagnosing issues, managing incidents, and ensuring optimal platform performance for financial clients.
Role type
L2 Application Support Engineer
Builds
Wealth management and digital online platforms for financial institutions
Domain
Financial Services / Wealth Management Technology
Deliverable
client delivery
Required skills
Oracle SQL, Unix/Linux command-line, Java application troubleshooting, Batch job monitoring (Control-M, Autosys), Cloud platforms (OCI, AWS), Incident management (JIRA), Root cause analysis
Preferred skills
Banking/fintech domain knowledge, API integration, Application monitoring tools, ITIL/Change management, CompTIA A+ certification
Technologies
Oracle, Unix/Linux, Java, OCI, AWS, Control-M, Autosys, JIRA
Responsibilities
Handle escalated tickets from L1 support, Write and debug Oracle SQL queries, Perform Unix log analysis and process monitoring, Monitor application batches and scheduled jobs, Document incidents and resolutions, Collaborate with development and DevOps teams, Conduct root cause analysis and prepare reports, Provide technical guidance to end-users and L1 staff, Participate in on-call rotation
Seniority
Mid-level, hands-on IC
