Technical Support 3
Core
Provide Level 2 technical and functional support for Workday Expenses, resolving escalated incidents and requests from Level 1.
Role type
Level 2 Technical Support Engineer (Workday Expenses)
Builds
Resolution of complex Workday Expenses incidents and requests for global end users
Domain
Enterprise Software Support (Workday) + Finance (Expenses/GL/Tax)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workday Expenses administration, Incident/Request management, GL cross-validation, Tax code configuration, AME rules, Sector mapping, KDB documentation, Level 1 escalation handling
Preferred skills
Advanced desktop support, Multi-cultural environment experience, Knowledge transfer facilitation
Technologies
Workday, ITSM tools
Responsibilities
Resolve escalated Workday Expenses incidents and requests; Configure expense items, tax codes, and rules; Collaborate with Business Application owners on changes and outages; Maintain and update KDB documentation and FAQs; Transfer specialized knowledge to Level 1 support; Analyze areas for improvement to enhance first-level resolution
Seniority
Mid-level, hands-on IC
