Expert Opérations Field H/F
Core
Design, maintain, and disseminate operational documentation and training for installation teams and partners to ensure consistent deployment of retail digitalization solutions.
Role type
Senior Operations Field Expert (Training & Documentation)
Builds
Operational documentation, training programs, and certification processes for installation teams.
Domain
Retail technology / Digitalization of physical stores
Deliverable
product features
Required skills
Technical training design, operational documentation creation, audit execution, complex situation analysis, corrective action planning, cross-functional collaboration
Preferred skills
Knowledge of the retail sector, fluency in a third language (Italian, Spanish, German)
Technologies
IoT solutions, data solutions
Responsibilities
Act as the main liaison between Product and Installation teams to gather best practices and update installation processes; Design and maintain operational documentation for field installation teams; Define and implement certification processes for internal installation staff and partners; Conduct technical training sessions for installation teams and partners; Intervene in client stores for audits to identify dysfunctions and implement corrective action plans.
