Retail Customer Service - Multi Site
Core
Manage customer service operations and staff at Ladbrokes & Coral betting shops, ensuring high standards and safer gambling practices.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer experiences
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Customer service management, cash handling, shift scheduling, complaint resolution, team leadership, safer gambling advocacy
Preferred skills
Previous customer-facing experience, confidence in person-to-person interaction
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process transactions, handle complaints, maintain shop standards, open or close the shop
Seniority
Individual Contributor, operational management
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