IT Engineer II (IT Support)
Core
Provide high-touch technical support, manage physical IT asset lifecycle, and drive automation for the Valencia Hub's digital workplace.
Role type
Senior IT Support Engineer (L2)
Builds
Self-service tools, AI-driven support solutions, and automated workflows.
Domain
FinTech / Global IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Windows endpoint administration, Identity and Access Management (IAM), SaaS stack administration (Google Workspace, Okta, Slack, Jira), physical asset lifecycle management, hardware procurement and provisioning, root cause analysis, SOP documentation.
Preferred skills
Scripting (Bash, PowerShell), API integration, workflow automation tools, Zero-Touch MDM deployment (Jamf, Intune), AI-powered ticketing systems.
Technologies
Google Workspace, Okta, Slack, Jira, Jamf, Intune, MDM
Responsibilities
Provide advanced L2 hardware, software, and connectivity troubleshooting; maintain IAM standards for SOC2 compliance; document SOPs to feed AI knowledge engines; manage physical IT hardware operations and inventory; partner with global IT teams for infrastructure updates.
Seniority
Mid-Senior, hands-on IC
