Customer service Respresentative
Core
Respond to customer inquiries via phone, email, and chat; assist with questions, orders, and requests; handle complaints and provide solutions.
Role type
Customer service representative
Builds
Customer support interactions
Domain
General customer service
Deliverable
client delivery
Required skills
problem-solving, computer skills, ability to work under pressure
Preferred skills
previous customer service experience, excellent communication and interpersonal skills, good English communication skills, positive and customer-focused attitude
Responsibilities
Respond to customer inquiries via phone, email, and chat; Assist customers with questions, orders, and requests; Handle complaints and provide effective solutions; Follow up with customers to ensure their satisfaction; Maintain accurate customer records and update systems; Coordinate with other departments to resolve customer issues