Telephone Operator / Royal Service Agent
Core
First point of contact managing incoming/outgoing calls, routing inquiries, and providing customer service for a hotel organization.
Role type
Customer service telephone operator
Builds
Customer service interactions and call routing
Domain
Hospitality
Deliverable
client delivery
Required skills
Verbal communication, telephone etiquette, call routing, message taking, customer inquiry handling, complaint resolution, call log maintenance, multitasking, computer proficiency, bilingualism (Arabic/English)
Preferred skills
Active listening, problem-solving, conflict resolution, organizational skills, time management, teamwork, adaptability
Technologies
Telephone systems, organizational software, basic office applications
Responsibilities
Answer calls professionally, route calls to departments, manage call queues, provide service information, take messages, handle complaints, maintain call logs, multitask calls and admin duties, provide feedback to management
Seniority
Individual contributor, entry to mid-level