Meetings & Events Floor Manager
Core
Visual presence and shift leader for the Banqueting department, ensuring operational standards, guest service, and team coordination in the absence of management.
Role type
Supervisory IC floor manager (banqueting)
Builds
Banquet services and events for resort guests
Domain
Luxury hospitality / Banqueting
Deliverable
product features
Required skills
shift management, team allocation, opening/closing procedures, stock control, guest order execution, complaint handling, up-selling, financial accountability, menu knowledge
Preferred skills
hospitality management qualification, F&B certification, experience in luxury/high-volume environments
Technologies
POS systems, inventory management tools
Responsibilities
run shifts and allocate roles, maintain cleanliness and stock levels, execute guest orders, handle complaints, up-sell to staff, hold pre-shift meetings, manage financial payments
Seniority
Mid-level, hands-on IC