Staff Engineer, ServiceNow (AI Ops & Event Management)
Core
Design, develop, and maintain ServiceNow AIOps and Event Management solutions to optimize IT operations and reduce alert noise.
Role type
Staff Engineer, ServiceNow AIOps & Event Management
Builds
Scalable ServiceNow AIOps solutions, Event Management configurations, and integrations with enterprise monitoring tools.
Domain
IT Operations Management (ITOM), AIOps, Event Management
Deliverable
production ML models | product features
Required skills
ServiceNow AIOps, Event Management, ITOM, JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, Flow Designer, Integration Hub, Update Sets, Scoped Applications, REST APIs, SOAP APIs, alert correlation, noise reduction, integration with monitoring tools (SolarWinds, Dynatrace, AppDynamics)
Preferred skills
ServiceNow certifications in ITOM, Event Management, or AIOps
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, Integration Hub, SolarWinds, Dynatrace, AppDynamics
Responsibilities
Design and implement ServiceNow AIOps and Event Management solutions; configure alert ingestion and correlation; develop integrations with external monitoring platforms; customize applications using JavaScript and Flow Designer; troubleshoot platform and integration issues; participate in design and code reviews.
Seniority
Staff, hands-on IC with strategic input
