Customer Service Rep (5296)
Core
Handle customer inquiries and resolve issues across phone, email, and chat to ensure positive product experiences.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved complaints
Domain
General customer service
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, written and verbal communication, empathy, patience, computer proficiency, typing (40 wpm)
Preferred skills
CRM software experience, product knowledge, conflict resolution, bilingual capabilities
Responsibilities
Respond to inquiries via phone, email, and chat; troubleshoot and resolve customer complaints; maintain accurate interaction records; provide product information; follow up to ensure issue resolution; escalate complex issues; meet performance metrics on response time and satisfaction.
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