Senior Director - Business Execution
Core
Lead execution and strategic engine for customer experience transformation initiatives across a global customer services organization, bridging services with Product and Engineering.
Role type
Senior Director, Business Execution (Strategy & Operations)
Builds
Operating rhythm, governance frameworks, and strategic planning processes for a ~500-person global team.
Domain
SaaS / Customer Experience / Global Customer Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, program execution, cross-functional influence without authority, executive communications, SaaS business acumen (NRR, ARR, retention, gross margin), operating model fluency across Professional Services/Support/CS/Education/Adoption/VoC
Preferred skills
Experience scaling VP-level organizational reach, driving transformation velocity
Technologies
None stated
Responsibilities
Drive end-to-end execution on high-priority cross-functional initiatives; Own the process for setting GCS priorities and goals; Author high-impact executive communications; Maintain a live portfolio view of transformation initiatives
Seniority
Senior Director, strategic proxy for VP
