Senior AI Solutions Engineer
Core
Senior AI Solutions Engineer responsible for deploying AI-first customer service implementations, migrating customer data, and configuring platform integrations.
Role type
Senior IC Professional Services / Implementation Engineer
Builds
Intercom Customer Service Suite (AI Agent + Helpdesk) for enterprise clients
Domain
Customer Service / AI / SaaS
Deliverable
client delivery
Required skills
AI tools, Large Language Models, RESTful API integration, data migration, customer support workflows, technical software implementation
Preferred skills
Experience with Intercom, Zendesk, FreshDesk, HelpScout
Technologies
RESTful APIs, JSON
Responsibilities
Conduct discovery sessions to gather integration requirements; Configure and customize the Intercom platform; Develop and execute data migration strategies; Collaborate with internal teams to address implementation challenges; Provide training and ongoing support to customers.
Seniority
Senior, hands-on IC
