Senior AI Solutions Engineer
Core
Senior AI Solutions Engineer responsible for deploying Intercom's AI Agent and Customer Support platform for clients, including data migration and system configuration.
Role type
Senior IC Professional Services Implementation Engineer
Builds
Intercom Customer Service Suite (AI Agent + Helpdesk)
Domain
Customer Service / SaaS / AI
Deliverable
client delivery
Required skills
AI tools, Large Language Models, RESTful API integration, data migration, software implementation, customer support workflows
Preferred skills
Intercom, Zendesk, FreshDesk, HelpScout experience
Technologies
RESTful APIs, JSON
Responsibilities
Conduct discovery sessions to gather integration requirements; Configure and customize Intercom platform based on customer needs; Develop and execute data migration strategies; Provide ongoing support and troubleshooting; Collaborate with internal teams to address implementation challenges.
Seniority
Senior, hands-on IC